Rule based system or knowledge based systems
It specialized software that encapsulate “Human Intelligence” like knowledge there by make intelligent decisions quickly and in repeatable form.
Robotic Process Automation
RPA (Robotic Process Automation) is a customized automated software that mimics the activity of a human worker in carrying out a task including data extraction and storing in to a database, signing in and out of systems, copy-paste data among multiple applications, fill out forms, run tasks and has intelligence way beyond screen-scraping or web-scraping.
The software robots (bots) can do repetitive stuff more quickly, accurately, and untiringly. RPA has the intelligence to decide if a process should occur. Much like a human worker, RPA has its own virtual workstation with each robotic instance. RPA is a technology application that is driven by business logic and structured input, and that aims workflow automation.
Categories of RPA Technologies
The dynamic nature of RPA makes it a tool that drives digital transformation and the future of automation work. RPA products that are commonly used in the industry: UIPath, Kofax, BluePrism
Probots
Probots are rule based bots that process information.
Probots are rule based bots that process information.
Knowbots
Knowbots gathers information searching the information.
Knowbots gathers information searching the information.
Chatbots
AI based bots that can answer to customers in real-time.
AI based bots that can answer to customers in real-time.
Every organization, such as financial services, education services, Telecom, Healthcare, Energy, Supply chain management, etc.
Companies choose RPA technologies to increase operational cost savings, significantly reduce errors, and enhance overall efficiency.
Business processes requires human intervention on collecting, reviewing, copy & pasting information between systems and departments.
Additionally, RPA enables real-time performance monitoring, higher scalability, and a simplified audit process by leaving behind digital log files.
Chatbots
Chatbots and Natural Language Processing (NLP)
Chatbots and Natural Language Processing (NLP) are getting pretty strong and smart. As artificial intelligence (AI), machine learning (ML), and deep neural network application mature, each new generation of chatbots is bound to be better and better. Rule-based chatbots can be built with very simple or complicated set of rules. These bots can answer only to the questions in the pre-defined rules.
Popular open and closed source Chatbots
Zoho, IBM Watson, Google Actions, Microsoft and Facebooks’ Bot platforms, Chat Beacon, Rocket.chat
Customer Support chatbots Integration
Before adopting a chatbot for your business, contact us.
We will study and understand your business needs on why individuals might want to converse with chatbots rather than a live customer service agent.
Chatbots lower human errors and can be tuned for proactive communication, and a lead generation, and hence a much higher ROI.
We provide accurate solution, AI-based or rule-based or a blend where in system can integrate customer support chatbots.
Next Steps
Customer satisfaction is the key to success for every organization. With real-time Chat solutions, customer support can be provided at the speed of thought. How can we help?.
